Manage individuals

Objective
To provide the knowledge and skills required to assume new management responsibilities: planning and organizing, adapting one's leadership style, and preventing conflicts.

Target audience
Group leaders, supervisors, foremen and anyone responsible for a group.

Prerequisites
None.

Topics covered

• Taking a leadership role
• Choosing a leadership style: leadership styles, situational leadership and motivation
• Effective team management, motivational techniques
• Personality types and behaviour patterns
• Organizing work: time and priority management
• Negotiation techniques
• Dealing with difficult people and resolving conflicts
• Making meetings work: roles of the participants
• Communication skills: effective feedback and problem resolution
• Presentation techniques
• Recruitment: interviewing and selecting personnel
• Small project management: defining goals, developing a project plan
• Techniques for tracking and controlling projects, and measuring progress
• Project performance indicators
• Exercises and role playing

Accredited course.
18 PDU

Objective
To integrate the knowledge and skills that every successful manager should have.

Target audience
Managers.

Prerequisites
None.

Topics covered

• Efficient communication: common misunderstandings, single-mindedness, flow, rhythm and follow-up of a discussion or conversation, specific problems
• Conflict management: crises, origins of conflicts and matching resolution techniques
• Time management: efficient time management, principles, rules and tools
• Change management: common fears, decision making process, active vs. proactive managers
• Self-motivation: left- and right-brain approaches and methods, positive affirmation, increasing self-confidence
• Stress management: assessing your level of stress, burn-out symptoms and control tools
• Harassment in the workplace: origins, indicators, consequences on health, prevention
• Presentations and meetings: techniques for successful public speaking

Note: The negotiation process is addressed in Course CH104.

Accredited course.
18 PDU

Objective
To provide the knowledge and skills required to build an action plan to ensure an orderly transfer of abilities and expertise in the context of employee turnover in the workplace.

Target audience
Managers.

Prerequisites
None.

Topics covered

• Differences between mentoring and coaching
• Managing Generation Y
• The skills required to become a mentor
• Setting objectives
• Identifying personnel who could benefit from a mentoring program
• Session preparation and feedback
• Evaluating the success of a program
• Building a plan to manage employee turnover: the corporate vision and mission, skills required over the long term, inventory of current skills, available techniques
• Identifying pitfalls: budget, personnel, decision-making power, autonomy
• Setting schedules
• How to select good people to implement a plan
• Follow-up, feedback, and evaluation of a plan

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to set up a recruitment strategy to create effective teams and minimize turnover.

Target audience
Managers and team leaders involved in the recruitment process.

Prerequisites
None.

Topics covered

• Why hire the most talented people? Total cost analysis.
• Using human resources: how and why
• Identifying superior talent in existing teams
• Analyzing the profile of an existing team: using tools such as MBTI, Keirsey, Tuckman, etc.
• The role and responsibility of each team member: team perceptions, defining objectives, performance indicators
• Creating a team dynamic: meetings, peer pressure
• The questions that identify the best team players: how to interpret the responses
• Skills and techniques to develop: how to break the dynamic, how to draw out pertinent information
• Preparing for the preliminary interviews
• Preparing for the interviews with the final candidates
• References: selection and validation
• The decision process and the selection committee
• Legal aspects: questions to avoid, and workplace standards

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to develop the management skills necessary to delegate efficiently and productively, using a goal-oriented approach.

Target audience
Managers.

Prerequisites
None.

Topics covered

• The role and importance of delegation for managers
• Obstacles to effective delegation, and how to overcome them
• Identifying a task to delegate and the person who should be responsible
• Goal-oriented delegation: why, what, to whom, how and when?
• Clarifying expected outcomes
• Supporting and motivating employees
• Developing your skills to delegate efficiently
• How to suggest task delegation, deal with employees reactions, and negotiate if necessary
• Creating a work plan: terms of reference, objectives, schedules and actions to take
• Control, follow-up, analysis, assessment of the results and performance, and fine-tuning the way in which delegation is handled
• Tips and communication techniques in the context of delegation
• Evaluation and positive reinforcement as a tool for developing confidence

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to recognize and analyze the behaviour of uncooperative individuals, adapt the management and incentive methods in working towards a win-win solution and introduce positive changes.

Target audience
Anyone dealing with uncooperative individuals in the line of duty.

Prerequisites
None.

Topics covered

• Uncooperative individuals or conflicts: differences, similarity and related costs
• Types of personality: learn how to recognize the idiosyncrasies and behaviour of individuals and how to prevent reactions
• Job interviews: questions that will help in detecting uncooperative behaviour
• Actions and reactions: motivating uncooperative employees, encouraging a positive attitude and a willingness to be part of a team
• Performance strategies: planning, communications, documentation and follow-up
• Communications: develop an ability to understand the individuals and their vision of the world and establish a report at the conscious and unconscious levels
• When enough is enough: disciplinary measures, action plan and dismissal
• Legal framework: Commission des normes du travail

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to help re-integrate employees after long absences, for whatever reasons (illness, accident, maternity leave, unpaid leave, etc.).

Target audience
Managers.

Prerequisites
None.

Topics covered

• The obligations of the business or organization
• Canadian law covering the rights of the person (protection against discrimination, the obligation of accommodation, privacy and confidentiality rights)
• Preparing the return interview
• Preparing the team
• The role of unions (if applicable)
• The effects of a long absence on the individual and colleagues, and on his or her ability to re-adapt to the workplace
• Supporting the returning employee (minimizing risks of relapse, resources available from HR, experts, employee assistance programs, etc.)
• Managing expectations following the return
• Case studies

Accredited course.
6 PDU

Objective
To provide the knowledge and skills required to rapidly design and carry out on-the-job training for colleagues or new employees.

Target audience
Anyone needing to transfer expertise to colleagues or new employees.

Prerequisites
None.

Topics covered

• Structured on-the-job training vs. the sink-or-swim approach
• Identifying the best training technique for a new employee
• Structuring the material in a way that is clear and easily taught
• Welcoming a new employee into his or her post
• Structured on-the-job training and training contributing to employee retention
• Techniques and tools for training by non-professionals
• Basic principles of training, and the four-step process inherent in any learning activity
• Five key factors for learning acquisition: perception, attention, motivation, organization and the ability to memorize
• The role of emotion and stress in the learning process
• Essential skills for trainers: explaining the material, verifying understanding, setting practical exercises, observing, evaluating, and providing feedback
• Adapting the approach, the style of communication and the working techniques based on the personality of the trainee and the way he or she learns
• Adapting the approach based on the personality of the trainee: introverted vs. extroverted
• The qualities of a good trainer; tricks of the trade for encouraging learning

Accredited course.
12 PDU