Communicate and interact

Objective
To provide the knowledge and skills required to describe the diverse aspects of communication and reinforce one's communication skills in order to effectively interact with others.

Target audience
Anyone.

Prerequisites
None.

Topics covered

• The importance of perception in communication: understanding the perceptions of others
• The link between confidence and successful relationships: how to improve them
• Using vocabulary to express one's thoughts; tools which help one to communicate with ease
• Filters that influence communication
• The influence of emotions in communication: recent research
• Personal reactions and handling emotions
• Adjusting to different personality types
• Key skills that make all the difference in communication
• Changing one's level of awareness: how and when
• How to say no, tactfully and effectively
• How to criticize constructively
• Non-verbal language: using it and understanding it
• Misunderstandings: how to get back on the right track
• Tips and tools for handling complex, emotional or delicate situations
• Skills to develop for effective and pleasurable communication

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to better assert yourself in a healthy and harmonious way in different circumstances and with your staff, colleagues or superiors.

Target audience
Any audience.

Prerequisites
None.

Topics covered

• Defining the consequences of expressing yourself
• Characteristics of people who correctly assert themselves: how to discover them through modeling
• Asserting yourself while still respecting others and your own integrity
• How to assert yourself tactfully and diplomatically
• What is your actual level of self-assertiveness? What level is appropriate for you?
• Values, attitude and behaviour to adopt or avoid
• Making clear requests and clearly expressing your feelings, ideas and suggestions
• Anticipating and managing the impact of your self-assertiveness on others
• The importance of perception and of verbal vs. non-verbal communication
• Factors influencing and hindering self-assertiveness
• Introversion vs. extroversion
• Intervening successfully: circumstances, approaches and tools
• Enhancing your self-assertiveness with a personal plan

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to master public speaking and power presentations with the help of specific techniques, role-playing and basic principles of verbal and non-verbal communication.

Target audience
Anyone who gives presentations or conducts meetings as part of their job.

Prerequisites
None.

Topics covered

• Basic principles of verbal and non-verbal communication
• You: your personal style, your strengths and how to maximize them
• Mastering stage fright: preparation, visualization, breathing
• Keys to success: physical and mental states, making use of excellent resources, and fine-tuning
• Using language to influence the audience: voice techniques that increase message comprehension and the impact on the audience
• Material: how to structure it and the strategic use of space
• Mind mapping: notes, logical structure and empowerment of the basic idea
• Learning styles: analytical, conceptual, observatory, procedural and relational
• Inclusion of resistance: how to maintain a relationship with a difficult audience

Accredited course.
12 PDU

Objective
To provide the knowledge required to improve your telephone skills and to make use of proven tools and techniques to increase the professionalism and effectiveness of your communications under any circumstances.

Target audience
Any audience.

Prerequisites
None.

Topics covered

• Advantages and disadvantages of the telephone; its impact on the communication process
• The structure of a telephone call: identification of the caller, active listening, questioning, conclusion
• Aspects of specific types of calls: incoming vs. outgoing, arranging a meeting, asking for information, making a claim, etc.
• The importance of language: imparting a positive image of the caller and the company, ease of speaking, expressions to use and to avoid, courtesy, respecting the unwritten rules in English and in French
• The importance of non-verbal language on the phone, and techniques for recognizing the character of the caller
• Proven techniques: efficient filtering, effectively transferring a call, taking messages, providing useful voice messages
• Special situations: handling a difficult caller, techniques for getting past a receptionist or assistant

Objective
To provide the knowledge and skills required to eliminate psychological blocks and improve self-confidence when learning to speak English.

Target audience
Any francophone who feels uncomfortable, lacks self-confidence or experiences problems when speaking English.

Prerequisites
Basic knowledge of English

Topics covered

• Determining personal and professional objectives
• Levels of passion for English
• Tools for improving expressive power
• Identity zones when speaking English and their impacts
• Providing a comfortable environment for speaking English
• Determining one's professional and personal mission with respect to English
• Cultural, linguistic and traditional differences
• Using personal resources to improve performance
• Acting to change beliefs and behaviour related to English
• Tools for improving enjoyment and motivation when speaking English

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to recognize one's own weaknesses in English pronunciation, and to overcome them by means of practical exercises.

Target audience
Any French-speaking audience.

Prerequisites
Basic knowledge of the English language.

Topics covered

• Overview of the anatomical aspects which influence pronunciation: movements of the mouth, breathing, position of the tongue and the teeth, vibrations
• Precise pronunciation of certain consonants and vowels, by means of practical exercises
• Contractions and casual language
• Intonation and rhythm
• Difficulties frequently encountered by francophones
• Pronunciation exercises
• Tools for practising pronunciation

Note: This seminar is provided in French.

Accredited course.
6 PDU