ITIL - Version 3: Providing High Quality Services to Users

A course for IT professionals

October 24, 2008 in Montreal (in French)

This document is also available in French in PDF format.

Main objective: To analyze the changes between ITIL Version 2 and Version 3, to describe the service provisioning lifecycle covered in the five core volumes of ITIL Version 3, to identify the repositioning of the processes integrated into Version 3 as compared to those of Version 2, and to explain the evolution of ITIL's standardized vocabulary

Who should attend: Anyone who has already received at least two days training in ITIL Version 2 (Course TI105) or whose knowledge is at the level of the ITIL Foundation Certificate in ITSM.

PROGRAM

Motivation for the evolution of ITIL
Advantages of Version 3
Key concepts of ITIL
The lifecycle of a service
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Core processes and the interaction between processes

TI108 - 1 days

REGULAR FEE: $550

DISCOUNTED FEE: $475

MONTREAL : October 24 (French)

Registration

Take advantage of our group discounts (To qualify, all members of a group must register at the same time for the same course.)

Enroll three people from your corporation in this course and benefit from a 10% discount.
Enroll five people from your corporation in this course and the sixth enrolment is free.

This course will be given in the Technologia offices in Montreal. The hours for this specific course are from 9:00 AM to 5:00 PM. Doors open and a continental breakfast is served at 8:30 AM. Lunch is included in the course fees. The presentation and course material are in French.