Upon completion of this course, participants will be able to apply specific techniques for remote sales.
All sales positions: sales directors, account managers, sales representatives, salesclerks, business development advisors, sales consultants, salespersons.
Are your salespeople no longer able to see their customers or potential customers as a result of the COVID-19 pandemic? Do you wish to continue interacting with your customers over the phone? Are you eager to maintain your business relationships and pursue business development?
This course offers a comprehensive approach for remote sales representatives that provides a set of resources for successful exchanges with customers and prospects (inbound/outbound calls).
Master the resources required to negotiate and conduct sales during inbound and outbound calls, deal with daily pressure related to prices and delays, detect new opportunities (business rebound and additional sales) and avoid tense situations associated with sedentary sales.
3 months access to the training
UNDERSTANDING AND PREPARING to conduct sales differently
Quick review of telephone communication basics
PHONEKEY FACTORS FOR SUCCESS ACCORDING TO PHONE SALES SITUATIONTo capture interest from the outset of the conversation
To convince potential customers
To engage the prospect
Negotiating the sale