Sales, Marketing and Customer Services

Introduction to Client Relationship Management (CRM) (GE313)

MONTREAL: July 9, 2009 (French)  /  November 24, 2009 (French)  /  April 20, 2010 (French)

QUEBEC CITY: March 23, 2010 (French)

Customer Service Personnel: Techniques and Tools (CH139)

MONTREAL: July 6-7, 2009 (French)  /  October 19-20, 2009 (French)  /  January 4-5, 2010 (French)  /  March 8-9, 2010 (French)  /  July 5-6, 2010 (French)

QUEBEC CITY: November 16-17, 2009 (French)  /  March 1-2, 2010 (French)

Tools and Techniques for Managing Sales Teams (GE320)

MONTREAL: November 4, 2009 (French)  /  April 23, 2010 (French)

QUEBEC CITY: April 16, 2010 (French)

Effective Bids and Proposals (GE321)

MONTREAL: November 23, 2009 (French)  /  April 1, 2010 (French)

QUEBEC CITY: March 26, 2010 (French)