Certified as an ITIL® Master in 2000, and ITIL® Expert in 2007, he has been recognized as a pioneer of service management by ITIL® Canada.
Co-founder of the Qualiti7 international group, Jean-Claude has been recognized as a true IT creator and builder over the last 20 years. Certified as an ITIL® Master in 2000, and ITIL® Expert in 2007, he has been recognized as a pioneer of service management by ITIL® Canada. Over the last 10 years, he has been deeply involved in promoting the principles of service management through teaching, lecturing and consulting.
Mr. Beaudry has been a member of an itSMF (IT Service Management Forum) chapter since 2005. He is now also part of the Atlantic itSMF-Canada committee and contributes to the translation of official ITIL® documents for APGM and OGC, official organizations supporting ITIL® throughout the globe.
Over the last 8 years, Mr. Beaudry has trained over 500 IT managers and specialists on the best service management practices, and has hosted over 20 service management simulation sessions aimed at facilitating organizational change. He has consistently received a high satisfaction rate from participants in his training seminars and earned exam success rates which are far above the industry average. Mr. Beaudry holds all ITIL® V3 certifications needed for providing a complete range of ITIL® V3 training seminars. He is also part of a team mandated with creating training material for Qualiti7.
TI109ITIL® 2011: Foundation
TI111ITIL® 2011: Foundation ITIL® with exam
TI114ITIL® 2011: Intermediate - Operational Support and Analysis (OSA)
TI115ITIL® 2011: Intermediate - Service Offerings and Agreements (SOA) with exam
TI116ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with exam
TI119ITIL® 2011 Intermediate – Continual Service Improvement (CSI) with exam
TI120ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) - Aptitudes with exam
TI121ITIL® 2011 Intermediate – Service Operation (SO)
TI122ITIL® 2011: Intermediate – Service Transition (ST) - Lifecycle with exam
TI123ITIL® 2011: Intermediate – Service Design (SD) - Lifecycles with exam
Has worked as a software architect and developer for 15 years, including 11 with the Java platform. Certified from Sun/Oracle: Java Programmer, Web Component Developer, Business Component Developer, Web Services Developer and Java EE 5 Enterprise Architect.
Is a linguist and editor-reviser by trade who has spent the past 10 years working in a training capacity. What drives her: giving people the tools and confidence they need to write in French.
Marc Dussault is a coach and profesional trainer. He worked in the telecommunications industry for several years.
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