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MS342

Microsoft Windows

Windows 7 technical support agents and technicians


Cities and Dates(Public sessions in French only) participant(s)
Montreal 10 to 11 June 2013 -+
Montreal 09 to 10 September 2013 -+
Quebec City 03 to 04 October 2013 -+
Montreal 11 to 12 November 2013 -+
Montreal 06 to 07 January 2014 -+
Montreal 27 to 28 February 2014 -+
Quebec City 26 to 27 March 2014 -+
Montreal 22 to 23 April 2014 -+
Montreal 09 to 10 June 2014 -+
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This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.

  • Practical courses

Course and trainers' evaluations

Objectives

To provide the knowledge required for supporting systems under Windows 7 in a business environment.

Target Audience

Those with technical duties.

Prerequisites

Experience with Windows user interface. Knowledge of networks and Windows domains.

Content

  • Windows 7 presentation
  • Windows 7 installation
  • TCP/IP network configuration and diagnosis
  • Wireless network connection management
  • Printer management and diagnosis
  • Diagnosis of material problems
  • Diagnosis of application problems
  • Application compatibility (XP-Mode)
  • Windows 7 security and protection – firewall – UAC
  • Identification of domain parameters (GPO/GPP, sharing, NTFS security)
  • Diagnosis of performance problems
  • Windows 7 troubleshooting and repair tools
  • Windows optimization tools

Material Note

Official Microsoft course material.

Exam note

Preparation for the Microsoft 70-685 certification examination.


Customer Testimonials

Evaluations

% overall satisfaction for this course

89%

% Participants who would recommend this course

98%

« Fantastic trainer, very enthusiast. Always ready to answer your questions. »
Christopher C., Agent, support technique, Services Financiers Penson Canada Inc.
 
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Trainers for this Course

  • Gaston DurandGaston Durand MCT MCSE since 1998. He is Vice-President, mentor and partner at T-Mentor since 2000. He has also been an IT trainer since 1983. Gaston has trained over 10,000 people to date.

    N/A New trainer 2012-2013

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Partner Associations


  • Chartered Professional Accountants Information Technology Infrastructure Library Ordre des administrateurs agréés du Québec
  • Project Management Institute Quebec Association of IT Freelancers Réseau des ingénieurs du Québec
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Accreditations


  • Project Management Institute Microsoft BDC

Technologia : Know more. Worth more 440 René-Lévesque West Blvd,
5th Floor, Montreal (Quebec) H2Z 1V7