VE101

Managing Your Customer Relationships

Client-Focused Sales Techniques

Course
duration
2 days
regular
Rate
$895
preferential
Rate
$750 A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies who do a certain amount of business with Technologia. To know more, please check the FAQ's section on «Registration and rates».

Cities and Dates(Public sessions in French only)		participant(s)
Gatineau	03 July 2013	-+
Montreal	04 October 2013	-+
Quebec City	28 October 2013	-+
Gatineau	12 December 2013	-+
Montreal	31 January 2014	-+
Montreal	23 May 2014	-+
Quebec City	12 June 2014	-+
Gatineau	02 July 2014	-+

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This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.

Course and trainers' evaluations

Objectives

To provide the knowledge and skills required to communicate with clients and establish a climate of confidence, in order to assess their needs and direct them to the appropriate products and services.

Target Audience

Sales and customer support personnel.

Prerequisites

None.

Content

Introduction
The importance of training for client satisfaction and profitability
The three steps of a purchase by a client
The ADAPT sales process
Engaging actively and assessing the client's needs
Directing a client towards solutions
Discovering unspoken or unconscious needs
Customizing the solution for a client
Making the sale: concluding, handling objections, negotiating

Note

This course is presented in a mixed format consisting of a one day class followed by four 90-minute web seminars.

Customer Testimonials

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Trainers for this Course

Jocelyn Richard Jocelyn Richard has carried out numerous mandates aimed at implementing a sales culture in companies such as the National Bank, TD Insurance, Astral Media Radio and Fido, to name a few.

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