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CH104

Managing Your Customer Relationships

Negotiation Skills


Cities and Dates(Public sessions in French only) participant(s)
Montreal 03 to 04 June 2013 -+
Quebec City 17 to 18 June 2013 -+
Montreal 12 to 13 September 2013 -+
Quebec City 02 to 03 October 2013 -+
Gatineau 25 to 26 November 2013 -+
Montreal 27 to 28 November 2013 -+
Montreal 06 to 07 February 2014 -+
Quebec City 13 to 14 February 2014 -+
Montreal 08 to 09 April 2014 -+
Gatineau 13 to 14 May 2014 -+
Montreal 02 to 03 June 2014 -+
Quebec City 16 to 17 June 2014 -+
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Accreditation Partnerships

  • 12 PDU

Discover our article "cheminement proposé aux gestionnaires" (in French only).

This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.

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Course and trainers' evaluations

Objectives

To provide the knowledge and skills required to prepare and successfully conduct negotiations.

Target Audience

Managers, leaders and any person that has to negotiate in their daily functions.

Prerequisites

None.

Content

  • The success equation: preparation, precision, perception and perseverance, plus consistency, communication, self-knowledge and knowledge of the other party equals effectiveness
  • Types of negotiation: cooperative, adversarial and sales-oriented
  • Identifying oneself as a negotiator: style, strengths, traps to avoid
  • Negotiator styles: dictatorial, dreamer, stimulatory, objective, visionary
  • Self-knowledge, and knowledge of the other party: recognizing the profile of the other party, and the strategies that can be used to adapt to it
  • Preparation: goals, information and uncertainties
  • Five key elements in strategic preparation: interests, options, criteria, proposals and trade-offs
  • Preparing for negotiating as a team
  • Concessions: what and when
  • Strategies and techniques for communication
  • Analyzing non-verbal reactions: how to adjust one's approach
  • Reaching agreement: signals that the other party is ready to commit, and traps to avoid
  • A practice negotiation
  • The negotiator's tool kit

Customer Testimonials

Evaluations

% overall satisfaction for this course

93%

% Participants who would recommend this course

99%

« Good course which raises several questions and areas to think about. »
Daniel B., Analyste en informatique, Ministère de la Justice du Québec
 
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Trainers for this Course

  • Sylvie BoisvertSylvie Boisvert Trained in stress management and emotional health at the Institute of HeartMath in California, Sylvie also has a background in business administration and corporate coaching.

    96% Trainer
    evaluation

    Marc Dussault Marc Dussault is a coach and profesional trainer. He worked in the telecommunications industry for several years.

    98% Trainer
    evaluation

    Mariola Wielgopolan Was the manager of a sales team assigned to the largest business accounts including an American Multinational Corporation on the Global Fortune 500 list.

    99% Trainer
    evaluation

  • Pierre Lescarbeau Has over twenty years experience in training, coaching and business management and has trained close to five thousand people.

    98% Trainer
    evaluation

    Evelyn de Blois More than twenty years experience as a manager, speaker, trainer and coach in business. Has trained thousands of people in how to manage human capital in businesses.

    98% Trainer
    evaluation

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Course Catalog


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Partner Associations


  • Chartered Professional Accountants Information Technology Infrastructure Library Ordre des administrateurs agréés du Québec
  • Project Management Institute Quebec Association of IT Freelancers Réseau des ingénieurs du Québec
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Accreditations


  • Project Management Institute Microsoft BDC

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