Discover our article "cheminement proposé aux gestionnaires" (in French only).
This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.
Course and trainers' evaluations
To provide the knowledge and skills required to prepare and successfully conduct negotiations.
Managers, leaders and any person that has to negotiate in their daily functions.
% overall satisfaction for this course
% Participants who would recommend this course
« Good course which raises several questions and areas to think about. »
Sylvie Boisvert Trained in stress management and emotional health at the Institute of HeartMath in California, Sylvie also has a background in business administration and corporate coaching.
Marc Dussault Marc Dussault is a coach and profesional trainer. He worked in the telecommunications industry for several years.
Mariola Wielgopolan Was the manager of a sales team assigned to the largest business accounts including an American Multinational Corporation on the Global Fortune 500 list.
Pierre Lescarbeau Has over twenty years experience in training, coaching and business management and has trained close to five thousand people.
Evelyn de Blois More than twenty years experience as a manager, speaker, trainer and coach in business. Has trained thousands of people in how to manage human capital in businesses.
Best Practices in Customer Service
Handling Complaints and Difficult Situations in Customer Service
Ethics and Communications on the Phone, by Email and in Person
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