This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.
Course and trainers' evaluations
To apply up-to-date customer service standards in order to ensure a better service experience for clients.
All technical support sales and customer service positions.
% overall satisfaction for this course
% Participants who would recommend this course
« Detailed, interesting. I learned so much. Really met my needs. »
Joyce Beaudoin She has over six thousand hours of experience as a trainer in customer service, sales, and the power of communication.
Sébastien LeBlanc Sébastien has trained and coached more than fifteen thousand people since 1999, gaining solid experience as a consultant, speaker, copywriter and coach in customer service and management.
Best Practices in Customer Service
Handling Complaints and Difficult Situations in Customer Service
Proceed to Registration
Online : Course Catalog
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