This Course is also offered private training.If you have a group and would like this course to take place at your location, please consult our Private Training section to know more or to get in touch with our sales department.
Course and trainers' evaluations
To provide the knowledge and skills required to develop the ability to intervene successfully, to use the language of influence, and to improve efficiency and customer satisfaction.
Customer service personnel, whether for internal or for external clients
% overall satisfaction for this course
% Participants who would recommend this course
« I really enjoyed the group exercises and games used to help us reflect upon our own behaviour. »
Joyce Beaudoin She has over six thousand hours of experience as a trainer in customer service, sales, and the power of communication.
Sébastien LeBlanc Sébastien has trained and coached more than fifteen thousand people since 1999, gaining solid experience as a consultant, speaker, copywriter and coach in customer service and management.
Handling Complaints and Difficult Situations in Customer Service
Ethics and Communications on the Phone, by Email and in Person
Proceed to Registration
Online : Course Catalog
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