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Managing Teams

Managing Change and Overcoming Resistance

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To provide the knowledge and skills required to improve the manner in which an organization plans for change, to better understand and handle the human aspects of change, and to provide a suitable framework for involving the various stakeholders.

Target Audience

Managers and anyone involved in planning and/or managing change.




  • Types of changes that occur frequently in the workplace
  • Generational aspects in change management
  • Discoveries in neuroscience that have implications for managing change
  • Five surprising facts about change
  • Eight causes of failure in change management
  • The three main success factors for change management
  • The stages and fundamental characteristics of change
  • Acceptance and cohesion: the fundamental keys of managing change
  • Feelings, attitude and behaviour related to changes
  • Handling emotions in a changing environment
  • Identifying and overcoming the various types of resistance to change
  • Preparing for change: analysis of the context, constraints and issues, establishing an action plan, deploying a strategy and defining objectives
  • Implementing an effective and compelling communications strategy
  • Risk and rhythm: adjusting to the situation to keep the plan on track
  • Ensure successful change with 10 basic rules
  • The positive impact of creativity
  • Follow-up, analysis, evaluation of the results and necessary adjustments

Customer Testimonials


% overall satisfaction for this course


% Participants who would recommend this course


« Helps you to confront you own opinions and resistances. »
Jennifer B., Chef d'équipe, centre d'appel, Kinecor LP
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Trainers for this Course

  • Sophie d'OrionaSophie d'Oriona Improved her coaching tools with Robert Hargrove, the author of Masterful Coaching, in Boston and has trained close to two thousand people.

    97% Trainer

    Pierre LescarbeauPierre Lescarbeau Has over twenty years experience in training, coaching and business management and has trained close to five thousand people.

    98% Trainer

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Course Catalog

Online : Course Catalog

PDF file : Course Catalog 4 Mb (available in French only)

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Partner Associations

  • Chartered Professional Accountants Information Technology Infrastructure Library Project Management Institute
  • Quebec Association of IT Freelancers Réseau des ingénieurs du Québec
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  • Project Management Institute Microsoft BDC

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